Information for Patients

New Patients Always Welcome!
If you are looking for a new dental team in Surrey, please contact us. We are happy to welcome new patients and look forward to meeting you and your family!
Scheduling, Reminders & Cancellations
We value your time and do our best to keep appointments running on schedule. Automated reminders will be sent before your visit to help you stay on track.
If you need to cancel or reschedule, we appreciate as much notice as possible so we can accommodate other patients.
Patient Education
Good oral health starts with understanding your teeth and gums. At our practice, we make patient education a priority, taking the time to explain your oral health and any recommended treatments. We’re here to answer your questions and keep you informed every step of the way.
Frequently Asked Questions & Answers
Here are some common questions our patients ask about our office.
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What do I need to bring to my first appointment?
Please bring along your current insurance plan details and medical history to your first appointment.
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How early should I arrive for my appointment?
Please arrive 10 to 15 minutes ahead of your appointment so you have plenty of time to fill out our new patient form.
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How do I get to your practice using public transit?
You can get to Somerset Dental Group by taking Translink and getting off the bus at Stop ID: 55410, WB 72 Ave @ 138 St.
Buses 321, 323, 324, 325, 335, 341, 342, 394, and 864 all use that stop, so it just depends on where you're coming from and what day you need to be here. For more information, visit Translink's website.
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What hours are you open throughout the week?
Our dental office is open during the following hours:
- Monday:09:00 am - 06:00 pm
- Tuesday:09:00 am - 06:00 pm
- Wednesday:11:00 am - 08:00 pm
- Thursday:11:00 am - 08:00 pm
- Friday:09:00 am - 06:00 pm
- Saturday:09:00 am - 05:00 pm
- Sunday:Closed
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Are you taking on new patients?
Yes! We are happily welcoming new patients and their families to our dental clinic. Please contact us to book an appointment.
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In what kind of situation would I need X-rays?
Digital dental X-rays, or radiographs, help our dentists see potential concerns that aren’t visible during a regular exam, such as areas below the gum line or between teeth.
They allow us to check for things like emerging teeth, the position of wisdom teeth, early cavities, and changes in bone levels that may occur after tooth loss or with advanced gum disease. X-rays can also help identify abscesses, cysts, or other dental issues that may need attention.
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Do you accept dental insurance? How does it work?
Yes we accept dental insurance. If you have a dental insurance plan, we will take care of all the paperwork so you are reimbursed for all benefits to which you are entitled.
We can electronically submit paperwork to your insurance company for you. We also send all treatment plans for pre-authorization to find out what your specific plan will cover.
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How often should I get my teeth cleaned?
Our preventive care recommendations are personalized based on your oral hygiene routine, current dental health, risk of cavities, and overall habits.
Patients with conditions such as gum disease, untreated cavities, frequent new cavities, or exposed roots may benefit from more frequent visits, typically every three to four months.
For those with generally healthy teeth and gums, a dental checkup every six months is usually recommended to help maintain long-term oral health.
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What if my insurance only covers cleaning every nine months?
Insurance policies vary in coverage. The '9-month rule' pertains to how often you can have a recall exam, polishing, and fluoride treatment. This does not mean that you won't be able to have your teeth cleaned.
Cleaning refers to 'scraping', or scaling/root planing. This is the removal of the deposits and stains from your teeth to help prevent your gum tissues from becoming irritated and bleeding.
Fees & Payment
Our goal is to provide clear and accurate estimates before any treatment. You won’t be charged more than the estimated amount without being notified first.
For your convenience, we accept cash, debit, and most major credit cards, with payment expected at the time of your appointment.
If you have questions or would like to discuss financial arrangements for you or your family, please don’t hesitate to reach out. We’re happy to help.
Emergencies
Please call us right away if you have a dental emergency or are experiencing pain. We will do our best to see you as soon as possible.